1. Booking Confirmation

All reservations are subject to availability. A booking is considered confirmed only after you receive confirmation from our team via WhatsApp or email.

2. Payments

• Prices are quoted in U.S. Dollars (USD) unless otherwise stated.
• Payment methods will be communicated during the booking process.
• Additional entrance fees or optional activities are not included unless explicitly specified.

3. Cancellation Policy

• Free cancellation up to 24 hours before the scheduled service unless otherwise indicated.
• Late cancellations or no-shows may be subject to charges.
• Refund processing times depend on the original payment method.

4. Pick-up Responsibility

Customers are responsible for being ready at the agreed pickup location and time. Delays may affect the itinerary and could result in additional charges.

5. Weather & Force Majeure

Some tours may be modified, postponed or cancelled due to weather conditions, government restrictions or events beyond our control. Safety is always our priority.

6. Customer Responsibilities

• Provide accurate booking information.
• Follow the instructions of your guide or driver.
• Respect local laws and attractions visited during the experience.

7. Liability

Francisco Pop Private Tours & Transfers is not responsible for losses, delays or damages caused by circumstances beyond our reasonable control.

8. Privacy

Your personal information is used only to process reservations, provide customer service and improve your experience. We do not sell your personal information.

9. Contact Information

Francisco Pop Private Tours & Transfers
Website: https://franciscoprivatetours.com
Email: franciscopopprivateexcursions@gmail.com
WhatsApp: +1 (809) 341-3375